We may update this Statement from time to time to incorporate changes in our systems and processes and publish a new version on our website. You should check this page periodically to ensure you are happy with any changes to this policy.
What data we collect and how we use it
We may collect personal information from you in connection with a service or product provided to you by Stansted Laboratories, including: your name, postal address, email address, telephone number and about your business such as Company Name and business sector. This information is stored in our computer systems and only accessible by authorised personnel and is password protected.
We may process your personal information that is provided to us in the normal course of the use of our services (“service data”). The service data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and for communicating with you. The legal basis for collecting and processing this information is in our legitimate interests for the purpose of performance of our services to you, our customer. However, we will normally only collect personal information for the purposes of:
- where personal information is required to perform a contract;
- where processing is in our legitimate interests and not overridden by your rights;
- where we have your consent to do so.
We have a legitimate interest in operating our services and communicating with you in order to provide our services such as responding to your queries, providing information about our services and products or reporting results or providing marketing information. In some cases, we may also have a legal obligation to collect personal information from you or may otherwise need the personal information to protect your vital interests or those of another person.
How we may share your information with third parties
The third parties with whom we may need to share personal information to assist us to provide products and services to you and run our Website are:
- third party service providers who process information on our behalf to help run some of our internal business operations including email distribution, IT services, business support and customer services;
- independent debt recovery agencies or service providers, solicitors or other agents for the purpose of collecting monies due or outstanding on your account; and
- law enforcement agencies to comply with any legal obligation or court order.
Retaining and deleting personal information
The personal information that you provide to us will be retained by Stansted Laboratories in accordance with applicable laws. We will nevertheless take reasonable steps to delete the personal information we hold if it is no longer needed for the purposes set out above. We may, however, retain your personal information where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another person, as deemed necessary.
From time to time, we may send you information regarding products and services that we believe may be of interest to you or your business. You may receive such information by post, telephone or email. If, at any time, you prefer not to receive such communications from us in any or all forms (except in connection with information, products or services that you specifically request), then you have the right to inform us to stop such communications at any time.
Below we have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.
Your principal rights under data protection law are:
- the right to access;
- the right to rectification;
- the right to erasure;
- the right to restrict processing;
- the right to object to processing;
- the right to data portability;
- the right to complain to a supervisory authority; and
- the right to withdraw consent.
You may not create a link to this website from another website or document without our prior written permission.
Stansted Laboratories places great importance on the security of all information associated with our customers. We invest in systems to protect your personal information, from loss, misuse, unauthorised access, modification or disclosure. For example, our security and privacy policies are periodically reviewed and enhanced as necessary and only authorised personnel have access to user information.
With regard to our Websites, we use secure server software (SSL) to encrypt financial information you input before it is sent to us. .However, no internet-based site can be 100% secure and Stansted Laboratories cannot be held responsible for unauthorised or unintended access that is beyond our control. Although Stansted Laboratories will do its best to protect your personal information, we cannot guarantee the security of your data sent over the internet or by email.
If you have a complaint about how we have handle your personal information you may contact us using the details below and we will investigate your complaint. You also have the right to lodge a complaint with a supervisory authority (i.e. the ICO) once you have tried to resolve the issue with us.
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The Managing Director
Stansted Laboratories Limited
Unit 9/10 Riverside Industrial Estate
27 Thames Road